Disco legal
Privacy policy
How Disco collects, uses, shares, and protects information when you use our website, app, AI tools, and marketplace.
Last Updated: June 11, 2026
GenWell, Inc. d/b/a Disco ("Disco," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, process, store, and protect information when you access or use Disco's websites, mobile applications, artificial intelligence tools, marketplaces, content experiences, and related services (collectively, the "Services").
PLEASE READ THIS PRIVACY POLICY CAREFULLY.
BY ACCESSING OR USING THE SERVICES, YOU AGREE TO THE COLLECTION, USE, DISCLOSURE, AND PROCESSING OF INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
IMPORTANT NOTICE
DISCO IS A CONSUMER TECHNOLOGY PLATFORM.
DISCO IS NOT A HEALTHCARE PROVIDER.
DISCO DOES NOT PRACTICE MEDICINE.
DISCO DOES NOT PROVIDE MEDICAL ADVICE, MEDICAL DIAGNOSIS, MEDICAL TREATMENT, OR HEALTHCARE SERVICES.
DISCO IS NOT INTENDED TO OPERATE AS A HIPAA-COVERED ENTITY.
INFORMATION SUBMITTED THROUGH THE SERVICES MAY NOT BE SUBJECT TO THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT ("HIPAA").
IF YOU RECEIVE HEALTHCARE SERVICES FROM A HEALTHCARE PROVIDER, HOSPITAL, CLINIC, TELEHEALTH PROVIDER, OR OTHER HEALTHCARE ORGANIZATION, THAT ORGANIZATION MAY BE SUBJECT TO ITS OWN PRIVACY PRACTICES AND LEGAL OBLIGATIONS.
INFORMATION WE COLLECT
We may collect the following categories of information.
Account Information
When you create an account, we may collect:
Name
Email address
Username
Password
Age
Zip code
Profile information
Communication preferences
Health and Wellness Information
You may voluntarily provide:
Symptoms
Health concerns
Diagnoses
Medications
Allergies
Health goals
Wellness interests
Fertility information
Menopause information
Lifestyle information
Nutrition information
Exercise information
General health information
Other information you choose to provide
You are not required to provide health-related information, but certain features may function differently if such information is not provided.
Conversation Data
We may collect information submitted through:
Conversations with Disco
AI interactions
Voice interactions
Feedback submissions
Customer support requests
User-generated content
Marketplace Activity
We may collect information regarding:
Products viewed
Providers viewed
Services viewed
Content viewed
Searches performed
Bookings initiated
Purchases initiated
Saved items
Preferences and interests
Device and Technical Information
We may automatically collect:
IP address
Browser type
Device type
Operating system
Device identifiers
Mobile advertising identifiers
Referring URLs
Pages viewed
Session information
Application activity
Analytics Information
We may collect information regarding:
User engagement
Time spent using features
Click behavior
Navigation behavior
Feature usage
Performance metrics
Retention metrics
HOW WE COLLECT INFORMATION
We may collect information:
Directly from you
Automatically through your use of the Services
Through cookies and similar technologies
From service providers
From business partners
From publicly available sources
From third-party integrations you authorize
We may combine information from multiple sources.
HOW WE USE INFORMATION
We may use information for the following purposes:
Providing Services
Creating accounts
Maintaining accounts
Delivering platform functionality
Providing customer support
Facilitating marketplace functionality
Personalization
Personalizing content
Personalizing educational experiences
Personalizing provider discovery
Personalizing product discovery
Personalizing search results
Personalizing recommendations
Artificial Intelligence Features
We may use information to:
Generate AI responses
Generate summaries
Improve recommendation systems
Improve matching systems
Improve search systems
Improve platform functionality
Improve user experiences
Research and Product Development
Develop new products
Improve existing products
Test features
Analyze trends
Conduct internal research
Improve algorithms
Communications
Send service messages
Send account notifications
Send newsletters
Send marketing communications
Respond to inquiries
Security and Fraud Prevention
Detect fraud
Prevent misuse
Protect users
Investigate security incidents
Legal Compliance
Comply with legal obligations
Enforce agreements
Protect rights and property
Resolve disputes
ARTIFICIAL INTELLIGENCE DISCLOSURES
Certain Services utilize artificial intelligence technologies.
Information submitted to AI-powered features may be processed by:
Disco systems
Infrastructure providers
Artificial intelligence service providers
Security providers
Analytics providers
We may use AI interaction data to:
Improve platform functionality
Improve recommendation systems
Improve matching systems
Improve user experiences
Improve safety and reliability
Disco may review AI interactions for:
Quality assurance
Safety monitoring
Product improvement
Customer support
Disco does not currently use user information to train publicly available artificial intelligence models.
HOW WE DISCLOSE INFORMATION
We may disclose information to:
Service Providers
Including providers of:
Cloud hosting
Infrastructure
Customer support
Analytics
Communications
Security
Payment processing
Artificial intelligence services
Marketplace Participants
Where necessary to facilitate interactions with:
Providers
Brands
Vendors
Service providers
Marketplace partners
Business Partners
Where appropriate for:
Joint offerings
Integrations
Promotions
Marketplace functionality
Legal Authorities
Where necessary to:
Comply with law
Protect rights
Protect users
Prevent fraud
Respond to legal requests
Corporate Transactions
In connection with:
Mergers
Acquisitions
Financings
Asset sales
Corporate restructurings
With Your Consent
Where you authorize or direct us to do so.
AGGREGATED, DE-IDENTIFIED, AND DERIVATIVE DATA
Disco may create, generate, derive, aggregate, transform, anonymize, de-identify, model, analyze, and otherwise process information collected through the Services.
To the extent permitted by applicable law, Disco may use, disclose, license, commercialize, publish, share, sell, transfer, and otherwise exploit:
Aggregated data
De-identified data
Statistical data
Benchmarking data
Derivative data
Modeled data
Health-intent data
Trend data
Research data
provided such information does not reasonably identify an individual.
Such information may be used for:
Analytics
Research
Benchmarking
Reporting
Product development
Artificial intelligence development
Business intelligence
Commercial partnerships
Market insights
Industry reporting
Other lawful business purposes
Disco retains ownership rights in such aggregated, de-identified, and derivative information.
COOKIES AND TRACKING TECHNOLOGIES
We and our service providers may use:
Cookies
Pixels
SDKs
Tags
Analytics tools
Session replay technologies
Similar technologies
These technologies may be used to:
Operate the Services
Improve performance
Analyze usage
Personalize experiences
Measure effectiveness
Improve functionality
Users may manage certain cookie preferences through browser settings.
DATA RETENTION
We retain information for as long as reasonably necessary to:
Provide Services
Maintain accounts
Improve products
Comply with legal obligations
Resolve disputes
Protect rights and property
Retention periods may vary depending on the nature of the information.
DATA SECURITY
We implement reasonable administrative, technical, and organizational safeguards designed to protect information.
HOWEVER, NO INTERNET TRANSMISSION OR ELECTRONIC STORAGE SYSTEM CAN BE GUARANTEED TO BE 100% SECURE.
DISCO CANNOT GUARANTEE ABSOLUTE SECURITY.
CHILDREN'S PRIVACY
The Services are intended solely for individuals eighteen (18) years of age or older.
We do not knowingly collect personal information from children.
If we become aware that information from a child has been collected, we may delete such information.
THIRD-PARTY SERVICES
The Services may contain links to third-party websites, providers, products, applications, or services.
Disco is not responsible for:
Third-party privacy practices
Third-party security practices
Third-party content
Third-party policies
Users should review applicable third-party privacy policies.
YOUR RIGHTS AND CHOICES
Depending upon your jurisdiction, you may have rights relating to:
Access
Correction
Deletion
Portability
Restriction
Objection
You may also:
Update account information
Modify communication preferences
Delete your account
Requests may be submitted using the contact information below.
U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional rights under applicable privacy laws.
Disco will comply with applicable state privacy laws to the extent required.
CANADIAN USERS
The Services may be available to users located in Canada.
Canadian users may have additional privacy rights under applicable law.
INTERNATIONAL USERS
The Services are primarily intended for users located in the United States and Canada.
If you access the Services from another jurisdiction, you do so at your own risk and are responsible for compliance with local laws.
CHANGES TO THIS PRIVACY POLICY
We may modify this Privacy Policy from time to time.
Updated versions become effective upon posting.
Continued use of the Services constitutes acceptance of the updated Privacy Policy.
CONTACT INFORMATION
GenWell, Inc. d/b/a Disco
Washington, DC 20009